Head of Malaysia Regional Delivery Centre

Job Category: Technology
Job Type: Full Time
Job Location: Malaysia

Menrva Search is looking for an experienced technology operations delivery lead to be based in Malaysia for one of its global insurance clients. The ideal candidate must have 15+ years of experience in multi-national organisations, leading complex programs with transformation objectives, management of large-scale delivery responsibilities, ideally from an insurance company, or a shared services / service provider organisation.

Main Objectives of the Role:  

  • Oversees the running of the Regional Delivery Hub Setup by optimizing and managing the relationship with senior stakeholders and internal technology customers to integrate the technology global operations model regionally.
  • Take responsibility for the branch & internal customer P&L of all technology services along with other commercial activities such as approving and validating client contracts, providing financial status, and implementing systems for analysis, verification and reporting financial information.
  • Work collaboratively with the customers to solve end-user challenges and issues, ensuring specific policies, practices and procedures are adhered to and highest level of customer satisfaction is achieved.
  • Stay abreast of the latest industry specific developments and actively promote constructive team environment by ensuring expertise and best practices are shared across the teams and encouraging a culture of knowledge.
  • Lead strategic demand management by forecasting and planning relevant supplied services responding to internal technology demands.
  • Work with the board of directors and other executives to establish short and long term objectives, related plans and policies.
  • Ensure Service Level Agreement and KPIs of delivery hub are met with timely resolution of tickets with accurate work details.
  • Present regular operations status reports to the board of directors and to company staff.
  • Coach, mentor, line manage and motivate team members to deliver excellent outcomes. 

Core Skills:  

  • Bachelor’s degree with 15+ years of experience and track record in managing large scale IT projects, function and people in multinational organisations.
  • Strong understanding of Shared Services, arms-length operating models.
  • Experience operating in a commercial IT Account Delivery position, strongly focused on customer satisfaction.
  • Experience in leading complex programs with transformation objectives, management of large-scale delivery responsibilities, ideally from an insurance company, or a Shared services / Service Provider organization is preferred.
  • Must have strong exposure to the functioning of the program management office, standardization of processes, tools, and associated governance.
  • Goal-oriented and experienced in managing multi-cultural and geographical dispersed teams through both direct and influence management.
  • Excellent command over English language with a customer-centric mindset and strong collaboration skills with diplomacy and tact is essential.  


Please register your interest by applying to this exciting career move and get in touch with our Search Partner, Kanika at +65 90237717 kanika.bhalla@menrvaconsulting.com, to discuss further.

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